Privacy Policy

Last updated: August 22, 2025

1. Introduction

DI CHARMS LTD ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, job title)
• Project details and requirements
• Communication preferences

2.2 Information Automatically Collected

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referral sources
• Device information

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide requested information
• To deliver our mobile game development services
• To improve our website and services
• To send marketing communications (with your consent)
• To comply with legal obligations
• To protect our business interests and legal rights

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide consent for marketing communications
• Contract: To fulfill our contractual obligations to you
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our business operations
• Legal authorities when required by law
• Business partners with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks

7. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request access to your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Object: Object to processing of your personal data
• Restrict: Restrict processing of your personal data
• Withdraw Consent: Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

12. International Data Transfers

We may transfer your personal data outside the UK. When we do, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

14. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us:

15. Data Protection Officer

For data protection queries, you can contact our Data Protection Officer at [email protected].

16. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.